Returns and warranty

Last updated: November 2, 2026

Change-of-mind requests: Change-of-mind returns are only available within 30 days of delivery. Faulty items: If we confirm that the Product is faulty, materially different from what was ordered, or incorrectly supplied, we will provide a suitable remedy such as repair, replacement, exchange, store credit, or refund depending on the issue and applicable law.

Change-of-mind window

Change-of-mind returns are only available within 30 days of delivery. Contact us with your order number and SKU before you send anything back. Original condition and packaging: Please include the scissors, case, accessories, certificates, documentation, oil, tension key, inserts, and all original packaging. If you choose an exchange, you may need to pay any price difference between the returned Product and the replacement Product. For U.S. customers, approved exchange shipments are sent at no additional standard shipping cost unless otherwise agreed.

Returned items are inspected after receipt. We may review condition, packaging, cleanliness, blade condition, accessories, and signs of use. Return Condition Assessment:

• Pristine: Completely unused, sealed or equivalent original condition, all accessories included — 0% restocking fee.
• Excellent (Tested): Opened and minimally tested for size, fit, or tension, with no visible wear and all accessories included — 15% restocking fee.
• Good (Slightly Used): Light signs of use, minor cosmetic marks, or missing non-essential accessories, requiring cleaning, hygiene handling, and inspection — 30% restocking fee plus 50 US dollars service fee.
• Unacceptable: Heavy use, damage, modification, corrosion, improper sharpening, missing essential components, or condition unsuitable for resale — return may be declined.

Postage, fee and refund

You must send the Product to the approved return address at your cost unless we confirm the Product is faulty, materially different from your Order, or otherwise eligible for a different return arrangement. A tracked service is recommended, and the parcel is your responsibility until it reaches us. Condition-based fees may apply: 0% for pristine/unopened, 15% for excellent/tested, and 30% + 50 US dollars service fee for good/slightly used items. After inspection, approved refunds, store credits, or exchanges are usually processed within 5-7 business days.

What can't be returned for change of mind

• Requests made after the change-of-mind window.
• Personalized or custom orders.
• Opened hygiene products, such as razor blades.
• Items sold as final sale or clearance.

Nothing in these terms limits rights that cannot legally be excluded, restricted, or modified under applicable consumer protection laws.

Faulty products

A fault is handled under your consumer rights, not the change-of-mind rules. Email your order number and SKU, a description and clear photos or a short video; we aim to reply within 2–3 business days. Wait for our instructions before sending it back. If we confirm that the Product is faulty, materially different from what was ordered, or incorrectly supplied, we will provide a suitable remedy such as repair, replacement, exchange, store credit, or refund depending on the issue and applicable law.

Maker warranties

Some makers give their own warranty, and its terms vary by brand. A maker's warranty is in addition to your consumer rights. It does not replace them. For care and tension questions, see our care page.

Contact us about an item

Email hello@japanscissors.com.au with your order number. The full conditions are in our Terms of Sale.